Quick Information

Frequently Asked Questions

Shipping Information

For local pickups: Please call 800.356.6591
Prepaid UPS labels will be provided for your cases.
There is a fee on outgoing cases.
To schedule a pick up: UPS 800.337.4877 Acct: 097084

Digital Scan Info

3M True Definition: Lab ID#100233
iTero: Lab ID#13150
Sirona/CEREC Connect: Select York Dental Lab, Branford, CT
3Shape Trios: On your 3Shape communication portal
Under Connections, Add Connection

 

E4D, Nevo, Carestream: We accept cases through the DDX System.

Case Contact Information (call 800.356.6591)

Fixed Questions – ask for Jim, Gregg or Mia
Removable Questions – ask for Charles or Kelly
Full Mouth Treatment Planning – ask for Jodi or Ben
Digital Questions – ask for Andrea
Implants Treatment Planning – ask for Ben, Jodi or Gregg
Implant Questions – ask for Jim or Gregg
Implant Parts – ask for April or Samantha
Billing Questions – ask for Laura or Naaz
In lab shade selection/custom stain – ask for Laura or Naaz
Send case information (photos, x-rays, surgical reports, etc.)